SHIPPING & DELIVERY
Orders are currently only delivered within the United Arab Emirates except for some remote areas.
The delivery areas, timings and shipping fees are mentioned below. However, we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Kindly check back frequently to see if more options have become available.
Deliveries take place between 9:00 AM and 8:00 PM and are carried out by a third-party courier service.
FREE DELIVERY on orders above AED 150.
Orders below AED 150, are subject to delivery charges. Refer to the below table.
|LOCATION||DELIVERY TIME*||SHIPPING FEE (INCL. VAT)**|
|All addresses within UAE except the areas listed below||1-2 Business Days||AED 20|
|Abu Dhabi (Al Dhafra, Al Mafraq, Al Mirfa, Al Rabha, Al Reef, Al Reef 2, Al Salam, Al Samha, Al Shamkha, Al Wathba, Ajban, Bahiya Al Bahar, Baraka, Baniyas, Beda Zayed, Buhasa, Dibaya, Gayhati, Hameem, Habshan, Kalifa City C, Khalifa Port, Liwa, Madinat Zayed, Madinat Zayed City, New Shahama, New Al Falah, Old Shahama, Old Al Falah, Rabah, Ruwais, Saadiyat Island, Sayed Military City, Silah, Shalila, Shawamick, Tarif, Tawasu Industrial Park, Taweelah)||3-10 Business Days||AED 40|
|Al Ain (Abu Samrah, Abu Garayya, Alain Airport, Al Wagan, Fouaa, Heeyar, Khalidiya, Markaniya, Naama, New Dad, Sulaimat, Shuiba, Shwaib, Um Ghafa)|
|Ras Al Khaimah (Al Ghail, Al Jeer, Adan, Khath, Manama, Madam, Pioneer Cement Factory, RAK Airport, Shaam)|
|Sharjah (Al Dhaid, Al Sabkha, Madam, Maleha, Thuban)|
|Umm Al Quwain (Faafa, Falaj Al Mulla)|
|NO DELIVERY AREAS|
|Al Ain (Al Oha, Remah, Al Saad, Goea, Nahel, New Ol Dhahir, New Truck Road, Jebal Al Hafeet)|
|Fujairah (Dusan Sight, Baaraoud)|
|Ras Al Khaimah (Saadi Garayya)|
|Umm Al Quwain (Al Shakbot City)|
* Delivery timelines are estimates, see further details below.
Please expect delays to your order delivery during the following times: promotional activity, sale season and public holidays. Timelines start from Order confirmation.
** We reserve the right to impose a re-delivery charge where your order is not accepted at the address supplied to us on the confirmed date of delivery.
General Delivery Conditions
Although we are strongly committed to delivering your orders within the timeframe mentioned above, kindly note that the delivery timelines are estimates only. The delivery timeline begins after order confirmation. If we have not delivered your order after 20 days, we will provide you with a full refund.
We are not responsible for delivery failures that are outside our reasonable control including your unavailability to receive the order. It is your duty to ensure appropriate access for deliveries.